Frequently Asked Questions

Yes. Poppitify is a print-to-order brand. Every T-shirt, hoodie, pair of shoes and apparel item is printed to order and produced upon order once you place it.

Orders are processed (produced) within 2–5 business days. Once shipped, delivery typically takes 3–5 business days, for a total of 5–10 business days from your order date. You'll receive a tracking number by email once your order ships.

Shipping is a $4.95 flat rate per order to anywhere in the 50 United States, including Alaska and Hawaii.

We ship via USPS, UPS or FedEx depending on your location and order. The specific carrier and tracking number are included in your shipping confirmation email.

No. We ship within the United States only — all 50 states including Alaska and Hawaii. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or US territories.

We accept PayPal, which lets you pay with your PayPal balance or a major credit/debit card (Visa, Mastercard, American Express, Discover) through PayPal Guest Checkout — no PayPal account required.

Your payment is captured through PayPal at checkout, before your made-to-order item enters production.

Yes. We accept direct exchanges within 30 days of delivery. Email us with your order number and the item or size you'd like instead, and we'll send a free prepaid return label.

Yes. We accept returns for both defective and non-defective items within 30 days of delivery, provided items are unworn, in original packaging with all tags attached.

For change-of-mind and sizing returns, yes — we do not charge a return shipping fee and provide a free prepaid label. For defective or wrong items, you receive a full refund including the original shipping fee.

Email [email protected] with your order number. We'll send a free prepaid return label within 1 business day. Download and print it, then drop the package at any USPS, UPS or FedEx location.

After we receive and inspect your item, refunds are processed within 2 business days. Your bank or PayPal may take an additional 3–5 business days to post it.

You can cancel only before production begins, since items are made to order. Email us as soon as possible with your order number. Once production has started, the order can't be cancelled but may still qualify for a return.

Only before processing begins. Contact [email protected] right away and we'll update it if production hasn't started.

We offer adult sizes across our T-shirts, hoodies, shoes and apparel. Check each product page for its specific size range before ordering.

Email [email protected] within 7 days of the estimated delivery date. We'll open a carrier investigation (3–5 business days) and send a replacement or full refund once confirmed.

Email [email protected]. Our hours are Mon–Fri, 9:00 AM – 5:00 PM MT, and we reply within 1 business day. You can also visit https://poppitify.com.